FAQs

Q. I was not offered a room but still really want to live on campus. What are my chances?
If you were not successful in the first round of offers for accommodation – don't despair!  We will keep your details on file and will offer out cancellations as they are received.

Q. I have been allocated a room, but do not like the location of the room / people I will be sharing with. What do I do? 

We try our best to give students the preference stated on their application.  However, this is not always possible. You must accept the room you have been offered or reject the offer and re-join the waiting list.  You can, however, complete a room change request form and we will try to accommodate this request if possible.

Q. Who will I be sharing with?
If you want to share with friend(s), you can request this when applying online and we will try to accommodate you where both / all parties have been successful.  However this can not be guaranteed.  Otherwise the allocation of rooms is completely random.

Q. What if I change my mind or find alternative accommodation?  Do I get my deposit back? 
Once you have accepted an offer you are liable for rental charges until the room is re-allocated.  In addition, in all cases, a €100 administration charge will be deducted from your booking deposit.  

Q. I have a medical condition and therefore require on campus accommodation. Do I get preference? 

A number of rooms are specially designed for wheelchair users and students with disabilities do get preference in the allocation of other rooms.  However, you must specify this when applying online and we may require your Consultant/Specialist to complete an “ Evidence of Disability Form”.

Q. When can I move in? 
The accommodation is available for occupancy from the Sunday prior to Orientation Week. Details regarding key collection will be sent out to all residents prior to this date.

Q. What if I arrive in Dublin before this date - Can I go straight into my room? 
No.  Unfortunately for insurance reasons we cannot allow you to move in prior to the date on your occupancy licence.  You can contact Campus Residences for a list of local hotels and guesthouses.

Q. What should I bring with me? 
Duvets, pillow(s) and mattress protector are provided.  You need to bring your own bring bed linen (e.g. duvet cover, pillow case).  You will also need to bring crockery, cutlery, pots, pans, cooking utensils etc.

Q. What facilities are included? 
Our rates include all utilities charges.  All our accommodation is self-catering ~ you must do your own cooking and washing, supply your own crockery, cutlery and bed linen. There are two laundrettes located on the Glasnevin campus.  

Q. Are there TVs in the bedroom? 
If you require a TV you will need to supply your own with TV cable.  Please be advised that students are responsible for purchasing a TV licence.

Q. Do the rooms have telephones and computer network points? 
Rooms in the three, four and five bedroom apartments have telephones but these are only to receive calls and make internal calls. External calls can be made using a Phone Card purchased in the SPAR Shop on campus. WIFI Access and Fixed Line Internet Connectivity is available to each bedroom in the Residences*. This service is available 24 hours per day and without the corresponding telephone access charges.  You can connect to any of the university IP based systems using either your PC or laptop.  You will need a PC or laptop running Windows 95/98 or Windows NT and an ethernet network card.

*Please note cables are not included but can be purchased on campus from the SPAR shop or library.

Q. Are the rooms insured? 
The contents of your room are not insured by Campus Residences. We do advise that you take out your own insurance or extend your home insurance to include your possessions on campus.  

Q. What are the rules of the Residences? 
Once you have been offered a room, you will be required to accept an Occupancy Licence which details the terms and conditions of living in Residences.  Offers are made subject to acceptance of these conditions.  Just click on the link below to view these regulations - http://www.dcuaccommodation.ie/living-on-campus/undergraduate-terms-and-conditions

Q. What will my address be? 
The following is an example of how your mail should be addressed.
 

Mr/Mrs Joe Bloggs
Room Number

Larkfield, Hampstead or College Park Apartments 
Campus Residences Limited 
Ballymun Road

Dublin 9.

Q. What are the opening hours of the Accommodation Office? 
We are open Monday to Friday from 9:15am to 5:00pm. Outside these hours and at weekends, Security is available in the event of emergencies.

Q. What is the role of Security?

Security carry out regular patrols of the Residences. They are also responsible for managing CCTV, Access especially out of hours, enforcing company rules, providing first aid and responding to fire alarms.

It's important for Residents to understand that they are responsible for their own security, that of their apartment and their own possessions. Residents should ensure that they have their keys and access cards on their possession at all times.

Giving access to residents who are locked out is not a priority for Security and may mean that you will have to wait for some time  before they can reach you. So don't forget your keys!

If you have any further queries, please contact:
Campus Residences Limited
Telephone: 00353 1 700 5344
Fax: 00353 1 700 5777
Email: Campus.Residences@dcu.ie