Q. I was not offered a room but still really want to live on campus. What are my chances?
If you were not successful in the first round of offers for accommodation – don't despair! We will keep your details on file and will offer out cancellations as they are received.

Q. I have been allocated a room, but do not like the location of the room / people I will be sharing with. What do I do?
We try our best to give students the preference stated on their application. However, this is not always possible. You must accept the room you have been offered or reject the offer and re-join the waiting list.

Q. Who will I be sharing with?
If you want to share with friend(s), you can request this when applying online and we will try to accommodate you. However this can not be guaranteed. Otherwise the allocation of rooms is completely random.

Q. What if I change my mind or find alternative accommodation? Do I get my deposit back?
Once you have accepted an offer your deposit is non-refundable and you are also responsible for paying the rental charges until the room is re-allocated.

Q. When can I move in?
Keys will be available for collection from orientation week. Collection after this date will be within normal office hours only.

Q. I have a medical condition and therefore require on campus accommodation. Do I get preference?
A number of rooms are specially designed for wheelchair users and students with disabilities do get preference in the allocation of other rooms. However, you must specify this when applying online and we will require your Consultant/Specialist to complete an “ Evidence of Disability Form”.

Q. When Can I Move In?
The accommodation is available for occupancy from the Sunday prior to Orientation Week. Details regarding key collection will be sent out to all residents prior to this date.

Q. What if I arrive in Dublin before this date - Can I go straight into my room?
No. Unfortunately for insurance reasons we cannot allow you to move in prior to the date on your occupancy licence. You can contact Campus Residences for a list of local hotels and guesthouses.

Q. What should I bring with me?
Duvets and pillows are provided (at a charge which will be deducted from your deposit at the end of the year and are your property). You need to bring your own bring bed linen (e.g. duvet cover, pillow case). You will also need to bring crockery, cutlery, pots, pans, cooking utensils etc.

Q. What facilities are included?
All our accommodation is self-catering ~ you must do your own cooking and washing, supply your own crockery, cutlery and bed linen. There are two laundrettes located in the complex.

Q. Are there TVs in the bedroom?
No, but Cablelink is provided in the living rooms of each apartment in Hampstead and College Park Apartments, so if you are allocated a room here you can bring you own TV or rent one locally. You will need to supply your own TV cable. Please be advised that students are responsible for purchasing a TV licence.

Q. Do the rooms have telephones and computer network points?
Rooms in the three, four and five bedroom apartments have telephones and these are only to receive calls and make internal calls. External calls can be made using a Phone Card purchased in the SPAR Shop on campus. Internet Connectivity is available to each bedroom in the Residences at a charge of €60 per year deducted from your utilities prepayment*. This service is available 24 hours per day and without the corresponding telephone access charges. You can connect to any of the university IP based systems using either your PC or laptop. You will need a PC or laptop running Windows 95/98 or Windows NT and an ethernet network card.

*Please note cables are not included but can be purchased from the Accommodation Reception.

Q. Are the rooms insured?
The contents of your room are not insured by Campus Residences. We do advise that you take out your own insurance or extend your home insurance to include your possessions

Q. What are the rules of the Residences?
Once you have been offered a room, you will be required to sign an Occupancy Licence which details the terms and conditions of living in Residences. Offers are made subject to acceptance of these conditions. Just click on the link below to view these regulations - Terms & Conditions of Occupancy for Undergraduate Residents. www.dcu.ie/accommodation/uterms.shtml

Q. What will my address be?
The following is an example of how your mail should be addressed.

Mr/Mrs Joe Bloggs
Room Number
Larkfield, Hampstead or College Park Apartments
Campus Residences Limited
Ballymun Road
Dublin 9.

Q. What are the opening hours of the Accommodation Office?
We are open Monday to Friday from 9:15am to 5:00pm. Outside these hours and at weekends, Security is available in the event of emergencies.

Q. What is the role of Security?
Security carry out regular external patrols of the Residences out of office hours. They do not patrol the apartments. Residents are responsible for their own security, that of their apartment and their possessions. Residents should ensure that they have their keys and access cards on their possession at all times. Giving access to residents who are locked out is not a priority for Security and may mean that you will have to wait up to an hour before they can reach you. So don't forget your keys!

Q. Is there anything else I should know?
Bed Bugs - Due to the widespread bed bug problem in Ireland and following advice from our Pest Control Company, Campus Residences Limited will treat each apartment every three months. Campus Residences Limited is committed to making every effort to ensure your living environment is maintained to the highest standards.

Third Parties
This agreement is with the Occupier and third parties are not parties to this agreement in any way. Even if third parties (e.g. parents) have paid deposits or rental charges our agreement is with the Occupier. For the purposes of this agreement, ‘third parties' mean any person or persons other than the two parties to the agreement between the Occupier and the Operator. This phrase includes, but is not restricted to, parents, siblings, spouses, relatives, employers, sponsors, partner universities, the media and agents wishing to carry out student surveys.

All information held on systems is confidential. This remains true whether or not the student is over eighteen years of age. There are three exceptions to this confidentiality.

In cases of emergency;
In cases where the student has given express permission in writing
When a written signed request is made by the Gardaí stating that the information is needed to prevent, detect or investigate a criminal offence

If you have any further queries, please contact:
Campus Residences Limited
Telephone: 00353 1 700 5736
Fax: 00353 1 700 5777
Email: Campus.Residences@dcu.ie